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Our Commitment to Quality
At TVFramez.com, every TV frame is custom-made to order based on your selected television size, frame style, and finish.
We take pride in the quality of our craftsmanship and carefully inspect our products before they are packaged and shipped.
Because each frame is custom manufactured specifically for an individual customer, TVFramez.com does not offer a traditional manufacturer’s warranty on its products.
Instead, we stand behind our workmanship by addressing verified manufacturing defects, shipping damage, or fulfillment errors in accordance with our Refunds & Returns Policy.
No Manufacturer's Warranty
Unless otherwise stated in writing, all products sold by TVFramez.com are provided without a manufacturer’s warranty, whether express or implied.
To the fullest extent permitted by applicable law, TVFramez.com disclaims all implied warranties, including but not limited to:
Nothing in this policy is intended to limit any rights that may be provided under applicable consumer protection laws.
What We Will Help With
Although we do not provide a traditional warranty, we are committed to resolving legitimate issues involving:
If one of these situations occurs, please contact us promptly so we can review the issue and determine an appropriate resolution.
Depending on the circumstances, we may provide:
The resolution offered will depend on the nature of the issue and the information provided.
What Is Not Covered
Because our products are custom-made, this policy does not cover:
Inspect Your Order Upon Delivery
We encourage customers to inspect their shipment immediately after delivery.
If you notice:
Please notify us as soon as possible. Providing photographs of the product, packaging, and shipping label will help us review your claim more quickly.
Custom-Made Products
Every TV frame is manufactured specifically for the customer’s order.
For this reason, custom products generally cannot be repaired, exchanged, or replaced for reasons unrelated to manufacturing defects or shipping damage.
We strongly recommend reviewing:
Before placing your order. If you are uncertain about the finish or style, we recommend purchasing frame samples before ordering your custom frame.
Limitation of Liability
To the fullest extent permitted by law, TVFramez.com’s responsibility is limited to the repair, replacement, refund, or other remedy that we determine is appropriate under our Refunds & Returns Policy.
TVFramez.com shall not be responsible for indirect, incidental, special, or consequential damages, including but not limited to:
Consumer Rights
This Warranty Policy does not affect any statutory rights you may have under applicable consumer protection laws.
Where local laws provide additional rights that cannot be waived, those rights will apply.
Policy Updates
TVFramez.com reserves the right to update or modify this Warranty Policy at any time.
Any changes will become effective upon posting the revised policy on this page with an updated “Last Updated” date.
Contact Us
If you have questions about this Warranty Policy or believe your order has a manufacturing defect, shipping damage, or fulfillment issue, please contact us.
We are committed to providing exceptional craftsmanship and outstanding customer service. If something isn’t right due to a manufacturing issue, shipping damage, or an error on our part, we’ll work with you to find a fair and reasonable solution.
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Warranty Questions?
Our team is available Monday–Friday, 8am–5pm ET. For questions regarding legal matters, please complete the form below.
Contact Information
General Email
framed@tvframez.com For general questions & account issues
Phone
+1 305-813-2888 Mon–Fri, 8am–5pm ET
Mailing Address
TV Framez LLC Attn: Legal Team 7901 4th Steet N, Suite 300 St. Petersburg, FL 33702