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IMPORTANT: PLEASE READ BEFORE PURCHASING
We want you to be confident in your purchase. Eligible products may be returned within 30 days of delivery, including non-defective products returned because of a change of mind, style, color, finish, or personal preference. Because each TV frame is custom-made for the original order, non-defective returns are subject to a 25% restocking fee.
We strongly encourage customers to carefully review all product details, television specifications, measurements, colors, finishes, and styles before placing an order. If you are uncertain about a color, finish, texture, or style, we recommend purchasing a TV Frame Sample before ordering your full-size frame. Seeing the frame material in person can help you make the right selection and avoid the need for a return and applicable restocking fee.
By placing an order through TVFramez.com, you acknowledge and agree to the terms outlined in this Refunds & Returns Policy.
Custom-Made Products
TVFramez products are made specifically for each customer’s order based on the selected television size, frame style, finish, color, and other order specifications.
We understand that sometimes a product may not be the right fit once you receive it. Eligible products may be returned within 30 days of delivery, even if you:
Because our TV frames are custom-made for each order, approved non-defective returns are subject to a 25% restocking fee based on the product purchase price. The restocking fee will be deducted from your refund.
Returned products must be new, unused, uninstalled, unmodified, and in their original condition, with all components and original packaging. Products that have been installed, used, altered, damaged after delivery, or otherwise do not meet the return conditions outlined in this policy may not qualify for a refund.
Incorrect TV Size, Model or Measurements
TV Framez products are custom-made to fit the television specifications provided at the time of purchase. Customers are responsible for providing and verifying the correct TV brand, model number, screen size, dimensions, and any other requested specifications before submitting an order.
Products manufactured correctly according to the information provided by the customer are not eligible for return or refund if the customer supplied an incorrect TV model, size, measurement, or other specification.
Before placing your order, we strongly recommend:
If you discover an error before production begins, contact us immediately. We will make reasonable efforts to update your order before manufacturing. Once materials have been cut or the frame has entered production, changes may not be possible.
If TVFramez.com manufactures a frame incorrectly despite the customer providing complete and accurate television information, we will correct the issue at no additional cost to the customer in accordance with this policy.
Selecting the Right Frame
Because colors, finishes, textures, and styles may appear differently on a screen than they do in person, we strongly recommend purchasing a TV Frame Sample before ordering your full-size frame, especially if you are uncertain about your selection.
Ordering a sample allows you to see and feel the actual frame material, color, finish, and texture in your space before committing to a custom TV frame and may help you avoid selecting the wrong style or finish and the 25% restocking fee associated with a return.
Customers should also carefully verify their television model, size, measurements, and other specifications before placing an order.
Eligible Refunds & Replacements
Although custom products are generally non-returnable, TVFramez.com stands behind the quality of our products.
You may qualify for a repair, replacement, store credit, or refund under the following circumstances.
Shipping Damage
If your order arrives damaged during shipping, please contact us as soon as possible.
To assist with a damage claim, please:
Failure to retain packaging materials may impact our ability to process a claim with the shipping carrier.
Depending on the situation, we may provide replacement parts, a replacement frame, store credit, or a refund.
Manufacturing Defects
If a product contains a manufacturing defect, we will review the issue and determine an appropriate resolution.
Examples may include:
We may request photographs, videos, or additional information before approving a claim.
Incorrect Product Received
If TVFramez.com ships the wrong product, wrong size, wrong finish, wrong style, or incorrect components, we will work to correct the issue at no additional cost to the customer.
Customers should notify us promptly after receiving the order.
Missing Parts
If components are missing from your shipment, please contact us immediately.
We will arrange shipment of the missing items when appropriate.
Return Eligibility
TVFramez.com accepts approved returns for both defective and non-defective products within 30 days of delivery, subject to the eligibility requirements and exclusions outlined in this policy.
To qualify for a return, the product must be new, unused, uninstalled, unmodified, and returned in its original condition with all components and original packaging.
Because TV Framez products are custom-made or manufactured specifically for a customer’s television and selected specifications, certain custom, personalized, special-order, or made-to-order products may be excluded from standard returns as described under the Custom-Made Products and Non-Returnable Items sections of this policy.
All returns require prior authorization from TVFramez.com before being shipped.
Return Request Timeframes
Return requests for eligible defective or non-defective products must be submitted within 30 days of delivery.
Return requests or claims submitted after the applicable timeframe may not qualify for return, replacement, credit, or refund.
Frame Samples
Frame samples are specifically offered to help customers evaluate frame styles, finishes, colors, and textures before purchasing a full-size custom frame.
Frame sample purchases are generally non-refundable unless:
We strongly recommend purchasing samples if you are uncertain about your final frame selection.
Order Cancellations
Orders may be canceled before production begins.
Because many TVFramez products are custom-made, once production has started we may be unable to cancel the order.
Production activities may include:
If cancellation is approved after production has begun, cancellation fees may apply to cover labor, materials, and production costs already incurred.
Non-Returnable Items
The following items are not eligible for return or refund except where required by applicable law:
Return Authorization Required
No returns may be shipped back without prior authorization from TVFramez.com.
Unauthorized returns may be:
Customers must obtain return instructions before returning any merchandise.
Return Shipping & Return Labels
Approved returns must be made by mail using the return instructions provided by TVFramez.com.
For eligible returns, a prepaid return shipping label will be provided at no cost to the customer. The return label may be included with the shipment or otherwise provided by TVFramez.com as part of the approved return process.
Customers must follow all provided return shipping and packaging instructions. Unauthorized returns or returns shipped using a method other than the authorized return method may be refused.
Original shipping charges, when applicable, are non-refundable unless the return results from shipping damage, a manufacturing defect, an incorrect item shipped by TVFramez.com, or otherwise required by law.
Inspection of Returned Products
Approved returns are inspected upon arrival.
Eligible non-defective returns must be received in new, unused, uninstalled, and unmodified condition, with all original components and packaging.
Refunds may be reduced or denied if products:
TVFramez.com reserves the right to determine the condition and eligibility of returned products during inspection.
Restocking Fee
Approved non-defective returns are subject to a 25% restocking fee based on the product purchase price.
The restocking fee will be deducted from the amount refunded to the customer.
The restocking fee does not apply when a return results from a verified manufacturing defect, shipping damage, or an incorrect product shipped by TVFramez.com.
Refund Processing
Once an eligible returned product has been received, inspected, and approved, the applicable refund will be issued to the original payment method.
Approved refunds will be processed within 10 business days following final inspection and approval.
After TVFramez.com processes the refund, additional time may be required for the refund to appear on your account depending on your bank, credit card company, or payment provider.
Applicable restocking fees, shipping charges, or other authorized deductions will be deducted from the refund when appropriate.
Refund processing times vary depending on:
Exchanges
TVFramez.com does not accept exchanges.
If an eligible non-defective product qualifies for return, the customer may return the product in accordance with this policy and place a new order for the desired product.
If a product arrives damaged, defective, incorrect, or with missing components, TVFramez.com may provide replacement products, parts, or components as a resolution. A replacement provided to correct a defective, damaged, or incorrectly fulfilled order is not considered an exchange.
Partial Refunds
In certain situations, partial refunds may be issued.
Examples include:
Any deductions will be communicated when applicable.
Refused Deliveries
If a shipment is refused by the customer:
Chargebacks
Customers are encouraged to contact TVFramez.com before initiating a credit card dispute or chargeback.
Our support team is committed to resolving concerns whenever possible.
Fraudulent or abusive chargebacks may result in:
Consumer Rights
This Refund & Returns Policy applies to eligible purchases made and delivered within the United States.
Nothing in this policy is intended to limit any rights that consumers may have under applicable federal, state, or local consumer protection laws.
Nothing in this policy is intended to limit any rights that consumers may have under applicable consumer protection laws.
Where local laws provide additional rights, those rights will apply.
Policy Updates
TVFramez.com reserves the right to modify this Refund & Returns Policy at any time.
Changes will become effective upon posting to this page unless otherwise stated.
Continued use of our website following updates constitutes acceptance of the revised policy.
Contact Us
If you have questions regarding returns, exchanges, refunds, damaged shipments, missing parts, or product concerns, please contact us.
We are committed to providing exceptional products and customer service and will always make reasonable efforts to resolve legitimate concerns involving shipping damage, manufacturing defects, or fulfillment errors.
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Refunds & Returns Questions?
Our team is available Monday–Friday, 8am–5pm ET. For questions regarding legal matters, please complete the form below.
Contact Information
General Email
framed@tvframez.com For general questions & account issues
Phone
+1 305-813-2888 Mon–Fri, 8am–5pm ET
Mailing Address
TV Framez LLC Attn: Legal Team 7901 4th Steet N, Suite 300 St. Petersburg, FL 33702