Table of Contents
Overview
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
Order Processing
Orders are typically processed after payment has been successfully received and verified.
Processing times may vary based on:
Business days are Monday through Friday, excluding holidays. Processing time and shipping time are separate timeframes.
Production Time
Many TVFramez products are custom-made or prepared specifically for your order.
Production times vary depending on:
Estimated production times displayed on product pages are provided as general guidelines and are not guaranteed. If production delays occur, we will make reasonable efforts to notify affected customers.
Shipping Methods
TVFramez.com utilizes trusted shipping carriers and delivery partners to ensure products arrive safely.
Available shipping methods may include:
Shipping methods available for your order will be displayed during checkout when applicable.
Shipping Locations
We currently ship throughout the continental United States.
Shipping availability to:
May be limited or unavailable for certain products. Customers outside our standard shipping areas should contact us before placing an order.
Shipping Costs
Shipping costs are calculated based on:
Any applicable shipping charges will be displayed during checkout before payment is completed. From time to time, TVFramez.com may offer free shipping promotions on qualifying products or orders.
Order Tracking
Once an order has shipped, customers will typically receive:
Tracking updates are provided directly by the shipping carrier and may not update immediately after a shipment is created.
Delivery Estimates
Estimated delivery dates are provided for convenience only.
Actual delivery times may vary due to:
TVFramez.com cannot guarantee delivery dates.
Packaging
All products are packaged to help protect them during transit.
Our packaging methods are designed to:
Customers should inspect packages immediately upon arrival.
Damaged Shipments
If your order arrives damaged:
Claims for shipping damage should be submitted promptly after delivery. Failure to report shipping damage within a reasonable timeframe may impact our ability to assist with carrier claims.
Lost Shipments
If tracking indicates your package has been delivered but you cannot locate it:
If you still cannot locate your shipment, contact our customer support team and we will assist in investigating the issue.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
TVFramez.com is not responsible for delays, additional shipping charges, lost packages, or delivery failures caused by:
Additional charges may apply if a shipment must be rerouted or reshipped.
Refused Deliveries
If a shipment is refused by the customer:
Freight Deliveries
Some oversized products may require freight shipping.
For freight deliveries:
Customers should inspect freight shipments before signing delivery paperwork whenever possible.
Force Majeure
TVFramez.com shall not be liable for delays caused by circumstances beyond our reasonable control, including but not limited to:
Delivery estimates may be extended during such events.
Shipping Policy Updates
We may update this Shipping Policy from time to time to reflect changes in our operations, shipping partners, products, or legal requirements.
Any updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have questions regarding shipping, delivery, tracking, or freight services, please contact us.
Table of Contents
Shipping Questions?
Our team is available Monday–Friday, 8am–5pm ET. For questions regarding legal matters, please complete the form below.
Contact Information
General Email
framed@tvframez.com For general questions & account issues
Phone
+1 305-813-2888 Mon–Fri, 8am–5pm ET
Mailing Address
TV Framez LLC Attn: Legal Team 7901 4th Steet N, Suite 300 St. Petersburg, FL 33702