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Frame Sample Policy

Frame Sample Policy

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Why We Offer Frame Samples

Choosing the perfect frame for your television is an important decision. Since every home has different lighting, décor, wall colors, and personal style, photographs on a screen may not always accurately represent the appearance of a frame.

To help you purchase with confidence, TVFramez.com offers frame samples that allow you to see and feel the actual materials before ordering a custom TV frame.

We highly recommend purchasing samples if you are uncertain about the color, finish, texture, or style that best suits your space.

What Is Included

Each frame sample is cut from the same high-quality moulding used to manufacture our full-size TV frames.

Depending on the sample ordered, you may receive:

Samples are intended to demonstrate the craftsmanship, finish, and overall appearance of the frame.

Why Sample First?

Purchasing a frame sample allows you to:

Many customers find that seeing a frame in person makes selecting the right style much easier.

Color & Finish Variations

We make every effort to accurately display our products online.

However, colors and finishes may appear differently depending on:

Frame samples provide the most accurate representation of the product before ordering.

Sample Pricing

Frame samples are offered at an affordable price to help customers make informed purchasing decisions before placing a custom frame order.

Pricing for samples is displayed on the applicable product pages and may change without notice.

Any applicable shipping charges will be calculated during checkout.

Sample Shipping

Frame samples are typically processed and shipped separately from custom TV frame orders.

Processing and shipping times may vary depending on:

Estimated shipping times are provided as general guidelines and are not guaranteed.

Sample Orders

Customers may purchase one or multiple samples to compare different styles and finishes.

Ordering samples does not reserve inventory or lock in future pricing for full-size frames.

Sample Refund Policy

Because frame samples are purchased for evaluation purposes, sample orders are generally non-refundable and non-returnable once they have been shipped.

However, we will gladly replace or refund samples if:

If you experience any of these issues, please contact us as soon as possible so we can assist you.

Sample Accuracy

Frame samples are manufactured using the same materials, profiles, and finishes as our full-size TV frames whenever possible.

Due to normal manufacturing processes, minor variations may occur between individual production batches. These variations are considered normal and are not considered manufacturing defects.

Custom Frame Orders

Once you are satisfied with your sample selection, you may place your custom TV frame order with confidence.

Because every full-size TV frame is custom manufactured specifically for your television and order specifications, completed frame orders are generally non-returnable and non-refundable except in cases involving:

Please review our Refunds & Returns Policy for complete details.

Our Recommendation

If you are unsure which frame style best complements your home, we strongly recommend ordering samples before purchasing a custom TV frame.

A small investment in samples can help ensure you select the perfect frame while avoiding uncertainty and providing confidence in your final purchase.

Contact Us

If you have questions about frame samples, finishes, colors, compatibility, or choosing the right style for your television, our team is happy to help.

Our goal is to help you choose a frame you’ll love for years to come, and frame samples are one of the best ways to make that decision with confidence.

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Frame Sample Questions?

Our team is available Monday–Friday, 8am–5pm ET. For questions regarding legal matters, please complete the form below.

Contact Information

General Email

framed@tvframez.com
For general questions & account issues

Phone

+1 305-813-2888
Mon–Fri, 8am–5pm ET

Mailing Address

TV Framez LLC
Attn: Legal Team
7901 4th Steet N, Suite 300
St. Petersburg, FL 33702